Shipping Policy
1. Processing Time
Orders are typically processed within [1-3 business days] from the date of purchase. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Methods and Costs
We offer a range of shipping options to suit your needs. The available options and associated costs are:
- Standard Shipping: 10-15 days
- Expedited Shipping: 5-7 days
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the shipping options and costs at checkout.
3. Delivery Times
Estimated delivery times are calculated from the date of shipment, not the date of purchase. While we strive to meet these estimates, delivery times can vary due to factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates.
5. Shipping Restrictions
We currently ship to the United States, Canada, United Kingdom, Australia, most countries in Europe (Germany, France, Italy, Spain, etc.), Southeast Asia (Singapore, Malaysia, Thailand, etc.), Japan, South Korea, most countries in South America (Brazil, Argentina, Chile, etc.), the United Arab Emirates, Saudi Arabia, and New Zealand.
Unfortunately, we do not ship to North Korea, Iran, Syria, Cuba, Sudan, or the Crimea region of Ukraine.
6. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses. If you realize there's an error in your address, please contact us as soon as possible.
7. Lost or Stolen Packages
In the rare event that your package is lost or stolen, please contact us at support@voltnvibe.com. We will work with the carrier to resolve the issue. Please note that we are not responsible for lost or stolen packages once the carrier has confirmed delivery.
8. Damaged Items
If you receive a damaged item, please contact us immediately at support@voltnvibe.com with your order number and photos of the damage. We will assist you in resolving the issue and, if necessary, arrange for a replacement or refund.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our [Returns Policy] page.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please reach out to us at support@voltnvibe.com. We are here to help!